Brewery Insurance
Taproom Customer Injury Claims
Most taproom claims start with a simple incident: a slip, a fall, a glass injury. What you do in the first hour shapes how the claim goes.
What happens next
What happens next
- The insurer may ask for an incident report, witness details and maintenance records
- They deal with the injured person’s claim and legal costs, subject to policy terms
Example
How cover can respond in practice
A patron slips on a wet floor and breaks a wrist. The venue’s incident report, photos of the area and cleaning log show reasonable care, which helps the insurer manage the claim.
What to do
What to do
Make the area safe
Record what happened, including time, place and witnesses
Take photos and keep any CCTV
Don’t admit fault or promise payment
Tell us as soon as possible
Before you call
Questions to think about before you call
- 01
Do you have an incident report form?
- 02
Is CCTV recording?
- 03
Who handles incidents on busy nights?
Brewery insurance
More brewery cover guides
FAQs
General advice only. It does not take into account your objectives, financial situation or needs. Read the relevant PDS and our Financial Services Guide before deciding.
Check with us first, to avoid affecting the claim.
You can be kind without admitting liability.
Injury claims can take months or longer.
It might. We’ll discuss it.
Contact us
Want us to review your cover?
Tell us about your brewery or craft venue and we’ll come back with options. Prefer to talk? Call 02 8660 2305 or email admin@idealbrokers.com.au.