About this privacy policy
Ideal Brokers Pty Ltd is a Corporate Authorised Representative of Metrix Connect Pty Ltd as trustee for the Metrix Connect Hybrid Trust. Metrix Connect respects your privacy and is committed to protecting the personal information of its clients.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, along with any other applicable privacy laws and codes, when collecting, using, disclosing, holding, handling and transferring personal information. Where practical and legally permissible, you may deal with us anonymously or by using a pseudonym.
In this policy, “we”, “us” and “our” means Metrix Connect Pty Ltd as trustee for the Metrix Connect Hybrid Trust ABN 55 742 327 931, our Authorised Representatives (including Ideal Insurance Brokers) and related group companies in relevant countries who do not have their own privacy policy.
Ideal Brokers Pty Ltd (CAR No. 001262504 | ABN 65 623 205 952) is a Corporate Authorised Representative of Metrix Connect Pty Ltd ACN 635 286 136 as the trustee for the Metrix Connect Hybrid Trust ABN 55 742 327 931 | AFSL No. 525491.
What personal information we collect
Personal information includes information or an opinion about an identified individual, or an individual who is reasonably identifiable. Sensitive information is a subset of personal information and may include payment details, criminal history, health information and other sensitive attributes.
You may be able to deal with us without identifying yourself for general enquiries. If you do not provide information we need, we may not be able to provide appropriate services.
Information we typically hold
- Your name and contact details (phone and email).
- Information about your business operations, insurance needs and claims history.
- Details required to arrange insurance, which may include previous insurance and, where necessary, sensitive information.
- Website usage information and enquiry records when you visit or contact us online.
How we collect your information
By requesting our services, you authorise us to contact relevant third parties for the purpose of providing the services you have requested.
- Directly from you via our website, telephone, email or in writing.
- Indirectly from third parties where necessary — for example your employer, insurers, premium funders, underwriting agencies or other service providers.
- Automatically when you visit our website, including through cookies and similar technologies.
Why we collect and use information
We collect and hold personal information to provide our services and for related purposes, including to:
- Provide products or services you requested.
- Assess eligibility and process applications for insurance products.
- Understand your ongoing needs and offer suitable products and services.
- Carry out client communication, billing, administration and claims support.
- Conduct monitoring, training, data analysis and service development.
- Market products and services where permitted by law, and fulfil other contractual obligations.
Disclosure of personal information
We may disclose your personal information to:
- Related companies and third parties who help manage our business and deliver services (including IT, payment, legal and financial providers).
- Insurers, reinsurers, other insurance intermediaries, insurance reference bureaux and industry bodies.
- Courts, regulators, law enforcement and government agencies where required by law.
- A buyer of our assets or shares if we are a seller, or other entities notified to you at the time of collection.
Other than where required or permitted by law, as described in this policy, or with your consent, we will not disclose your personal information. We may use and disclose de-identified aggregated data.
Overseas transfers
Some service providers, insurers or related companies may process personal information outside Australia (for example in Malaysia, the Philippines, Vietnam or the United States). Transfers are made only for the purposes described in this policy. We take reasonable steps to ensure overseas recipients handle information in accordance with applicable privacy laws, including contractual safeguards where appropriate.
Cookies and website data
Like many websites, we may use cookies to support functionality and analyse site usage. Cookies will not collect personal information except with your consent. You can disable cookies in your browser; however, parts of the website may not function properly if you do so. Third-party sites linked from our website have their own privacy and cookie practices.
Direct marketing
We may use your personal information to send proportionate marketing communications about insurance products or related services that may interest you. Where required by law, we will seek your consent. You can opt out at any time using unsubscribe links or by contacting us.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including physical, computer and network security measures. No system is completely secure, so please protect any usernames and passwords you use. We retain information only as long as reasonably necessary for the purposes in this policy and our legal obligations, then destroy or de-identify it where appropriate.
Access, correction and complaints
Please contact us if your details change or if you believe information we hold is inaccurate, incomplete or out of date. You may request access to personal information we hold about you. We will provide access unless otherwise required or permitted by law, and may charge a reasonable fee where permitted.
If you wish to make a privacy complaint, contact us with sufficient details and supporting information. Our Privacy Officer will investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
For Ideal Insurance Brokers privacy enquiries related to our services, contact us at admin@idealbrokers.com.au or call 02 8660 2305.
You may also contact the Metrix Connect Privacy Officer:
- Email: privacyofficer@metrixconnect.com.au
- Telephone: +61 3 9397 8000
- Address: Metrix Connect, 6 Akuna Drive, Williamstown North VIC 3016 (PO Box 681, Williamstown VIC 3016)