Claims Support
When Something Goes Wrong, We're Here to Help
If something happens and you need to make an insurance claim, contact Ideal Insurance Brokers. We can help get the claim started, communicate with the insurer and keep you updated throughout the process.
How We Help With Claims
From Your First Report
to Resolution
When something goes wrong, you deal with Ideal Insurance Brokers, not an insurer call centre. We help get the claim started, communicate with the insurer and keep you updated throughout the process.
What We Can Help With
Assistance Across a Range of Business Claims
Claims can involve different issues depending on your business, policy and the circumstances of the incident.
We can assist with claims relating to areas such as:
Property damage
Theft or burglary
Business interruption
Machinery breakdown
Commercial motor
Public liability
Goods in transit
Other insured events
The assistance available will depend on your policy and the circumstances of the claim.
Starting a Claim
Don't Have Everything Ready? Contact Us Anyway.
If you can, have your policy details and a brief description of what happened ready when you contact us.
Depending on the claim, you may also need:
- Date and time of the incident
- Location
- Photos or video
- Invoices or receipts
- Repair estimates
- Police or incident reports
- Witness details
- Other relevant documents
If you don't have everything available, contact us and we'll help you work out what information is needed.
Claims desk
Speak with a broker first
You deal with Ideal Insurance Brokers — not an insurer call centre.
Phone
02 8660 2305Opening hours
Monday - Friday, 8:30am–6:00pm
Why Contact Ideal?
You Deal With a Broker Who Knows Your Business
When your insurance was arranged through Ideal Insurance Brokers, we understand your business and your insurance arrangements.
We can help you get the claim started, communicate with the insurer and explain what is happening along the way.
Claims Questions
Yes. Where we arranged your insurance, we can assist with the claims process, including helping you provide information, communicating with the insurer and keeping you updated.
Contact Ideal Insurance Brokers as soon as reasonably possible. We'll help you understand the next steps and what information may be required.
Contact us anyway. We'll help identify the relevant policy and work out what is needed to start the claim.
Claim times vary depending on the type and complexity of the claim, the information required and the insurer's assessment process. We'll keep you updated as the claim progresses.
No. Claims are assessed by the insurer in accordance with the relevant policy wording, terms, conditions, limits and exclusions. We can assist you through the process and help communicate with the insurer.
Once the claim is finalised, we can review the relevant cover with you, particularly if your business, assets or insurance requirements have changed.
Need Help With a Claim?
Speak With Ideal Insurance Brokers
If something has happened and you think you may need to make a claim, contact us. We'll help you understand the next steps and assist you through the claims process.